Q: How quickly will my order be processed?
A: Orders are processed within 1-2 business days.
Q: When will you dispatch my order?
A: After processing and packing, we dispatch within 1-2 business days.
Q: How do you deliver my order?
A: We use Australia Post’s eParcel service and provide you with a tracking number to check here.
Q: When will I receive my order?
A: The usual delivery time within Sydney is 1-2 (business) days; to other cities is 3-4 days; and to country or Western states is 5-6 days.
Q: Do you post internationally?
Q: I’m looking for a particular product, can you help me?
A: Yes, we welcome your enquiries. Contact us.
Q: Will you be adding more products to your store?
A: Yes, we continue to extend our product line week to week. Check back regularly for exciting new additions.
Q: Where are you based?
A: We’re based in Sydney’s beautiful Northern Beaches. We dispatch orders from Brookvale and Cromer N.S.W. 2099.
Q: How fresh is your stock?
A: We have a high turnover, and receive new stock daily.
Q: How accurate are your stock levels?
A: If we cannot fulfill an order, whether partly or wholly, we will inform you accordingly and work to fulfill the order as soon as possible.
Q: I am after an 'out of stock' item. When will you get more?
A: We receive new stock daily but items may be unavailable for weeks at a time. On the item's page, enter your email address to be notified when the item is back in stock.
Q: Do you have a minimum order?
Q: Can my parcel be delivered without signature if I'm not home?
A: Yes, we can Safe drop your parcel with your 'Authority to Leave'. Let us know in the "Order Instructions/comments" text box before proceeding to payment.